Last updated: July 2025
By accessing and using IlhamStore ("the Service"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our Service.
IlhamStore provides digital top-up services, game credits, gift cards. All products are delivered digitally. We do not sell physical goods.
All payments must be made through our supported payment methods (bKash, Nagad, Rocket, Upay). Prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice. Payment must be received in full before delivery is processed.
Most top-ups are delivered instantly or within a few minutes. Some orders may take up to 24 hours depending on server status or technical issues. IlhamStore is not responsible for delays caused by third-party server maintenance or downtime.
IlhamStore is not liable for failed deliveries due to incorrect account IDs, wrong server selection, or any user-provided information that is inaccurate. No refund or redelivery will be provided in such cases.
We strive to provide uninterrupted service but do not guarantee 100% uptime. Maintenance, updates, or unforeseen technical issues may temporarily affect availability.
All content on IlhamStore, including logos, text, graphics, and software, is the property of IlhamStore or its licensors and is protected by copyright and intellectual property laws.
IlhamStore shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service. Our total liability shall not exceed the amount paid by you for the specific transaction in question.
We reserve the right to update these Terms of Use at any time. Continued use of the Service after changes constitutes acceptance of the revised terms.
These terms shall be governed by and construed in accordance with the laws of Bangladesh.
For questions about these Terms, contact us at support.ilhamstore@gmail.com or via Telegram.
Last updated: July 2025
We collect the following types of information to provide and improve our Service:
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following cases:
We implement industry-standard security measures including SSL encryption, secure payment gateways, and access controls to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, but some features may not function properly.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 13, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
For privacy-related inquiries, contact us at support.ilhamstore@gmail.com or via Telegram.
Last updated: July 2025
You may request a refund under the following conditions:
Refunds will NOT be issued in the following cases:
To request a refund, please contact us through one of the following channels:
Please include your order ID, payment method, and reason for the refund request.
Refunds will be processed using the same payment method used for the original purchase whenever possible.
In some cases, a partial refund may be offered if:
If you experience delivery issues:
If you disagree with a refund decision, you may escalate the matter by emailing support.ilhamstore@gmail.com with detailed information. We will review and respond within 5 business days.
Simply select the product you want, choose a package, enter your game/account ID, and complete payment. Your top-up will be delivered to your account automatically or manually within minutes.
Most orders are delivered instantly or within 5–15 minutes. Some orders may take up to 24 hours depending on server status, game maintenance, or high demand periods. You will be notified if there are any delays.
We accept bKash, Nagad, Rocket, and Upay. Simply complete the payment using your preferred method and submit the transaction ID for verification.
Yes. Our website uses SSL encryption, and we process payments through trusted and secure gateways. Your financial information is never stored on our servers.
If you don't receive your order within 24 hours, please contact our support team immediately via Telegram or Messenger with your order details. We will investigate and resolve the issue or provide a refund.
Refunds are available for orders that could not be delivered. Please read our Refund Policy for full details on eligibility and the refund process.
No account registration is required. Simply select your product, enter the required details, make payment, and receive your top-up. However, providing accurate information is essential for successful delivery.
Please contact us immediately before the order is processed. If the order has already been delivered to the wrong account, we may not be able to reverse it. Always double-check your ID before confirming payment.
You can use the Track Order feature in the header of our website. Enter your order ID to check the current status of your order.
Yes! Follow our Facebook page and Telegram channel for the latest deals, discounts, and promotional offers.
